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Indeed | Personalized authentication
As we add more and more authentication methods to Indeed, how might we surface only the most relevant and useful options to users to help them quickly get into their account?
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Indeed | Identifier-first redesign
How might we redesign Indeed’s login experience to provide customization capabilities, reduce duplicate accounts, and overall provide a better user experience?
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Dell Medical School | iCare
How might we remove the burden from the patient as the sole “point of truth” for their treatment plans and health information, shifting away from an acute healthcare model to a chronic and holistic healthcare model?
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HomeAway | Content and Design Elements Affecting Trust
Trust is the currency of the sharing economy. How might we improve the HomeAway rental booking experience to encourage trust in the rental owners and in the platform itself?
Trusted job seeker badges and verification
Indeed | New feature | Worldwide | IN PROGRESS
Bots and malicious users have eroded users’ trust in Indeed, so we are exploring verification badges.
Established collaboration methods with partner teams to ensure badge and verification concept is consistent across the company
Iterating proof of concept designs based on concept validation findings
Creating new roadmap and design plan due to company re-org
Creating prototypes and research plan for usability testing
OPPORTUNITY: not yet implemented, but 4.3M instances of “bad actor” job seekers abusing employee accounts in past 6 months, with $2M lost in one single event.
Dissuade account closure
Indeed | Redesign | Worldwide | PLANNED
Missed opportunity – users let us know why they’re closing their Indeed account but we don’t do anything to fix the issue for them.
Conducted competitive audit of account closure processes
Ideated several variants for design review
Worked with content design to write modal content
OPPORTUNITY: estimated that this feature would prevent ~2400 calls per month to CS team.
Phone number accounts
Indeed | New feature | India | LIVE
Took designs from simple proof of concept to finalized designs.
Tracked product requirements and relevant research
Collaborated closely with content design
Drafted new help center articles
Re-aligned with India Segmentation team after disagreement
Worked with tough technical and legal constraints, particularly when navigating around phone number recycling use case.
IMPACT: almost 1 million jobseeker accounts created since launch (100% rollout in September 2023)
iDash data querying and dashboarding tool
Indeed | New product | Worldwide | LIVE
Indeed’s data querying and dashboarding tasks were too segmented across various tools. Working closely within a triad with a product manager and lead engineer, we created a vision and proof of concept for what a new data and analytics tool could look like.
Proposed and planned a design sprint to ideate new app
Prototyped workshop concepts that were run through moderated user testing
Created the foundational information architecture for the new app, named iDash
IMPACT: iDash became & remains Indeed’s most used data and analytics tool